Privacy Policy

Midwest Behavioral Health Center (“MBHC,” “we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of individuals who visit our website, contact our organization, communicate with our staff, or receive services from us.

This Privacy Policy describes the types of information we may collect, how we use and protect that information, and the circumstances in which information may be disclosed.

Information We May Collect

We may collect personal information that you voluntarily provide to us, including your name, telephone number, email address, mailing address, referral information, appointment or service inquiries, and other information you choose to provide when contacting Midwest Behavioral Health Center.

When appropriate to the services we provide, we may also collect health-related or other sensitive information. Protected health information is handled in accordance with applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (“HIPAA”), when applicable.

Our website may also collect limited technical information automatically, such as browser type, device information, IP address, and information regarding use of our website.

How We Use Information

We may use information we collect to:

• respond to inquiries and requests;
• coordinate referrals and services;
• communicate regarding appointments, services, programs, or other requested information;
• maintain and improve our website and operations;
• comply with legal, regulatory, accreditation, and contractual obligations;
• protect the safety, security, rights, and property of our patients, staff, organization, and others; and
• carry out other purposes permitted or required by law.

We do not sell personal information.

Disclosure of Information

We may disclose information to service providers, business associates, contractors, or other organizations that assist us in operating our business or providing services, when permitted by law and subject to appropriate privacy and security requirements.

We may also disclose information when required by law, regulation, court order, governmental request, or when otherwise permitted or required to protect health, safety, legal rights, or property.

Protected health information is disclosed only as permitted or required by applicable law and our HIPAA privacy practices.

SMS/Text Messaging Privacy

Midwest Behavioral Health Center may offer one-to-one SMS text messaging for business communications, including referral coordination, service-related communications, follow-up communications, appointment-related information, and responses to inquiries.

Participation in SMS messaging is voluntary. Consent to receive text messages is not a condition of receiving healthcare services or doing business with Midwest Behavioral Health Center.

Mobile information, including mobile telephone numbers and SMS opt-in information or consent, will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be shared with third parties.

We may disclose information when required by law or when necessary to protect the rights, safety, or property of Midwest Behavioral Health Center or others.

Message frequency may vary. Message and data rates may apply. Individuals may reply STOP to discontinue SMS messages or HELP for assistance.

Additional terms governing SMS communications are available in our SMS Terms and Conditions.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal and confidential information. Information transmitted through our website is protected using secure technologies, including SSL/TLS encryption where applicable.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Third-Party Services and Links

Our website may contain links to third-party websites or use third-party service providers. Midwest Behavioral Health Center is not responsible for the privacy practices of independent third-party websites or services.

Where third parties process protected health information or other regulated information on our behalf, appropriate contractual and legal safeguards are used when required.

Cookies and Website Technologies

Our website may use cookies and similar technologies to support website functionality, understand website usage, improve performance, and maintain security. Users may control certain cookie preferences through their browser settings.

Children’s Privacy

Our healthcare programs may serve children and adolescents; however, this website is not intended to independently collect personal information from children without appropriate parental, guardian, or legally authorized consent when such consent is required by law.

Your Privacy Rights

Depending on applicable law and the nature of your relationship with Midwest Behavioral Health Center, you may have rights concerning your personal information.

Patients and other individuals whose information is protected by HIPAA may also have rights described in Midwest Behavioral Health Center’s Notice of Privacy Practices, including certain rights to access, amend, restrict, or obtain information regarding disclosures of protected health information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or legal requirements. Changes will be posted on this page with an updated effective date.

Contact Us

Questions regarding this Privacy Policy or our privacy practices may be directed to:

Midwest Behavioral Health Center

500 E Pottawatamie Street
Tecumseh, Michigan 49286

Phone: (888) 262-8310
Email: privacy@midwestbhc.com